euvip Privacy Policy

Section 1

Information We Collect

When you register and use the euvip platform, we collect various categories of personal information to enable us to provide services that are secure, fair and compliant with licensing requirements. All information collected is processed in a lawful and proportionate manner.

1.1 Account Registration Information

During the account opening process, you are required to provide the following information:

• Full name as shown on your identity card (MyKad) or travel document
• Date of birth for age verification purposes — players must be 21 years of age or older
• Identity card number (MyKad) or passport number
• An active email address
• A valid Malaysian mobile phone number
• Current residential address including postcode and state
• A username and password of your own choosing

1.2 Financial and Payment Information

To process deposits and withdrawals, we may retain records relating to the payment methods you use, including e-wallet account information (Touch 'n Go eWallet, Boost), bank account numbers for transfers via DuitNow or FPX, and cryptocurrency wallet information (USDT, BTC, ETH) where applicable. Full bank card numbers are not stored by euvip.

1.3 Platform Usage Information

Our system automatically records technical information relating to how you access and use the platform, including:

• Device IP address and approximate geographic location
• Device type, operating system and web browser version
• Date, time and duration of gaming sessions
• Records of bets, wins, losses and promotional activities joined
• Interaction logs with the customer support team

Section 2

Purpose of Collecting and Using Information

euvip collects and processes your personal information on the basis of legitimate necessity and for specific purposes. We will not process your data for any unrelated purpose without first obtaining your consent.

2.1 Service Provision

• Opening, verifying and managing your player account
• Processing deposits and withdrawals securely
• Providing access to online slot games, live casino and sports betting
• Crediting eligible bonuses, VIP cashback and promotions to your account
• Maintaining gambling records for audit and compliance purposes

2.2 Security and Identity Verification

• Verifying your identity to prevent fraud, money laundering and account misuse
• Confirming that you meet the minimum age requirement of 21 years for gambling
• Detecting and investigating suspicious activity or violations of the terms of use
• Protecting the integrity of the payment system and the security of player funds

2.3 Legal and Licensing Compliance

As a platform operating under international licensing, euvip is required to retain certain records and may need to disclose information to licensing authorities or law enforcement bodies when required by court order or a valid legal requirement.

2.4 Service Improvement

Usage data collected in aggregate form (without identifying individuals) is used to analyse platform usage patterns, improve the user interface and tailor promotional content relevant to your game preferences.

2.5 Service Communications

• Sending important notifications relating to your account, transactions and security
• Informing you about relevant promotions, bonuses and service updates
• Providing customer support via live chat and email

Section 3

Disclosure to Third Parties

euvip prioritises the confidentiality of your information. We do not share your personal data with third parties except in the following limited and controlled situations:

3.1 Contracted Service Providers

To support platform operations, we work with selected third-party service providers who are subject to strict confidentiality agreements. These include:

• Payment processors and local Malaysian e-wallet gateways
• Gaming software providers and live casino platform providers
• Cloud computing and cybersecurity service providers
• Identity verification (KYC) service providers

All such providers may only use your information for purposes directed by euvip and are not permitted to use it for their own purposes.

3.2 Legal and Licensing Requirements

euvip may be required to disclose your personal information to relevant authorities where there is a legitimate legal requirement, including court orders, law enforcement investigations, or requirements from the licensing body that regulates our operations. In such situations, we will notify you to the extent permitted by law.

3.3 Business Transfers

In the event of any merger, acquisition or asset transfer involving euvip operations, user information may be transferred as part of those business assets. In such circumstances, we will ensure the receiving entity adheres to data protection standards equivalent to or higher than this Privacy Policy.

Section 4

Data Security and Protection

euvip implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or accidental destruction.

4.1 Technical Measures

• Data transmission encryption using 256-bit SSL/TLS protocols
• Data storage in secure server environments with layered access controls
• Use of active firewalls and intrusion detection systems
• Regular data backups and a disaster recovery plan
• Two-factor authentication (2FA) for internal system access

4.2 Organisational Measures

• Mandatory information security training for all staff
• Confidentiality agreements with all employees and contractors
• A "need to know" principle for granting access to personal data
• Internal security audits conducted on a regular basis
• Established incident response procedures

4.3 Data Breach Notification

In the event of a data security breach affecting your personal information, euvip will take immediate steps to reduce risk and will notify you via your registered email within a reasonable period, in accordance with applicable licensing requirements.

Section 5

Cookies and Tracking Technologies

The euvip platform uses cookies and similar tracking technologies to ensure the website functions properly and to provide users with a better experience.

5.1 Types of Cookies Used

You can control and delete cookies through your web browser settings. However, disabling essential cookies may interfere with certain functions of the euvip platform, including the ability to log in to your account.

Section 6

Your Rights as a User

euvip respects your rights regarding personal data. You have the following rights, which can be exercised at any time by contacting our support team:

To exercise any of the rights above, contact the euvip support team via live chat or email. We will process your request within a reasonable timeframe and reach out to you for further information if needed.

Sections 7 and 8

Data Retention and Policy Changes

7.1 Record Retention Period

euvip retains your personal information for as long as your account is active and for the required period after account closure, in line with applicable licensing and legal requirements. Financial transaction records are kept for the period stipulated by our international licensing body for audit and compliance purposes.

Once the mandatory retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7.2 Cross-Border Data Transfers

As an online platform operating under international licensing, your data may be stored and processed outside Malaysia. In all cases, we ensure that such data transfers are protected by adequate safeguards, including data processing agreements that comply with international standards.

8.1 Changes to This Privacy Policy

euvip reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or business decisions. Any significant changes will be communicated to you through:

• In-account notification upon your next login
• Notification email to your registered address
• Prominent banners or notices on the euvip website

Continued use of the euvip platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy. If you do not agree with any of the changes, you should stop using the platform and contact us to close your account.